If you think that your package may be lost, we ask that you contact your local post office immediately with your tracking number and details about the missing package (sender, when it was shipped, etc). Unfortunately, we have the same tracking information for your order as you do and we do not have the capability to locate your order once it is in transit with the USPS. As the recipient of the package itself, the USPS will want to talk with you directly to determine the next course of action to ensure that your items are delivered successfully.
SUBMIT A SEARCH REQUEST WITH THE USPS
If you have not done so already, submit a search request to locate your package with the USPS by going here.
FILE A CLAIM WITH THE USPS
If your local post office declares your package as 'lost', your next step is to file a claim with the USPS here.
While these situations do not happen often, we ask that customers who have not received their packages to submit an official claim through the USPS so that we can verify that official documentation on our end and maintain it for our records. Once your claim has been submitted, please email us a copy (or send us a snapshot of your claim using your phone); once we have that, we can take the next steps to issue you any necessary replacements for your missing items.
For more in-depth USPS information regarding missing packages please click here.